WHP Staff Profile: Tonya South Peterson

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Tonya South Peterson is celebrating 20 years as a county employee.  For the last two years, Tonya has been an enrollment specialist at the Washtenaw Health Plan.  Tonya started her career after being noticed by a former nursing director.  Tonya worked at a photography lab where the director had her photos developed and noticed the excellent customer service Tonya provided.  After seeing her interact with a particularly difficult customer, the director mentioned a job opening in the Maternal Infant Health Program and the rest is history!  Tonya spent two and a half years as a Maternal Infant Health Advocate before moving to Women, Infants and Children (WIC) to become an eligibility and enrollment specialist for 15 years.  

Tonya loves working with children and families.  Her work at Washtenaw County Health Department gives her a "great sense of satisfaction in helping others."  At WIC, she got to know many families and is always happy to see them at the WHP office.  Through her years at WIC, Tonya had many roles in addition to enrollment and eligibility but enjoyed the families and children the most.  At WHP, Tonya enjoys helping clients with their healthcare and many other issues.  Tonya expertly assists people with utility assistance through the state assistance programs and Barrier Busters.  Tonya enjoys the camaraderie and walk-in atmosphere at WHP.  Spending more time with clients and helping with a wide range of problems is just one of the things she loves about her job.  

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In 2002, Tonya became a union steward and continues to work protecting employee rights and job security.  Tonya is also trained in medical insurance billing, procurement, expenses and inventory, and while at WIC she performed quality assessments and trainings for the WIC office.  After attending Washtenaw Community College years ago, Tonya has returned to pursue a degree in Social Work. She received the highest grade ever achieved in her psychology class!  She is looking forward to learning and having more opportunities as she completes her degree.  

Tonya is celebrating 25 years with her husband, has four children and two grandchildren. She has lived in Washtenaw County since she was six years old and considers herself a Michigander.  In her free time, she loves to spend time celebrating holidays with her family.  She loves to read suspense thrillers--Dean Koontz is a favorite.  She also loves the writings of Toni Morrison and Richard Wright.  Her favorite movie is Forrest Gump, but she enjoys a good thriller too.  She loves listening to music, everything from A to Z. 

WHP is so happy to have Tonya as part of our staff.  Considerate, calm, knowledgeable  and very helpful, clients love her and she helps them tremendously.  Lucky us!   

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