WHP Staff Profile: Krista Nordberg


Meet our Queen of Enrollment and Outreach!

Have a policy question about Medicaid? Need to know the best way to make sure an entire family has health care? Want to understand the difference between QMB and SLMB, or SSI and SSDI? The go-to person in the WHP office is Krista Nordberg. 

Krista Nordberg has spent the last 25 years working as an advocate for people's rights through the legal system as a lawyer and legal advocate.  She has provided legal representation and assistance for low-income clients in the areas of housing, consumer and family law.  As the Assistant Director of the Counsel Advocacy Law Line she supervised a team of attorneys who performed legal intake services, case reviews and advice for 12,000 clients per year.  While working for Legal Services of South Central Michigan (LSSCM), Krista worked as a Staff Attorney (Ann Arbor) and Managing Attorney (Lansing).  

Since 2007, Krista has been the Director of Enrollment and Advocacy Services at the Washtenaw Health Plan.  She has trained and nurtured various staff members and AmeriCorps Community Resource Navigators (for example, Haley Haddad, Amber Wells, Michael Randall and Will Cheatham), all of whom have progressed in their careers with a strong sense of advocacy. 

Since joining the WHP as an AmeriCorps member, Krista has acted as a phenomenal mentor, showing me how important it is to be passionate about your work. Krista continues to be inspirational as I build my career and daily I strive to be as kind and dedicated as her.
— Haley Haddad, Americorps 2012-2013
 Krista rocks the orange safety vest as she has people check in at a fire safety drill. 

Krista rocks the orange safety vest as she has people check in at a fire safety drill. 

As our Queen, I mean Director, Krista leads the fight for healthcare coverage for all through the Washtenaw Health Plan. Krista is known for sharing enrollment policy updates, answering questions from case managers across the county, providing leadership and collaborating with Michigan Department of Health and Human Services for Medicaid enrollment and advocacy,  leading a staff trained as Certified Application Counselors for the Marketplace, and--in general--spreading the message that healthcare matters. 

Krista is a once in a lifetime kinda boss. One that takes you in and adopts you, coaches you and gets you ready to fly. I owe so much to my experience under her leadership and I am a better public servant because of it.
— Michael Randall, Americorps 2014
 Krista and her daughters, Lucy and Sally.

Krista and her daughters, Lucy and Sally.

Krista has won the Washtenaw County Manager of the Year, the NAACP Distinguished Lillian D. Wald Civil Rights Award and she was a Commissioner on the Human Relations Commission for City of Ypsilanti.  But she doesn't want you to know about those awards.  Awards, in her opinion, are not as important as people getting healthcare, human rights and justice! 

And she dances! Krista loves salsa and travels to dance in California, Cuba or anywhere there is a good rueda.  She has two wonderful, smart daughters and lives in a tiny house with a cat, Logan. 

What stands out about Krista is that she is a fierce advocate, and she combines that with a strong sense of compassion. Clients are always asking for her by name, because she helped them before, and they know she will help them again.
— Ruth Kraut, WHP Program Administrator

-M. Buhalis

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